Welcome to the FlexiLearnHub Help Centre.
Whether you’re completing one of our professional online training courses, managing staff training for your organisation or looking for technical support, you’ve come to the right place.
Our Help Centre has been designed to provide quick answers to the most common questions from learners, employers and Group Leaders. Here you’ll find guidance on accessing courses, completing training, downloading certificates, managing Group Training and resolving common technical issues.
Many questions can be answered immediately using the information below, helping you get back to learning as quickly as possible.
If you still need assistance, our friendly support team is always happy to help.
How Can We Help You Today?
Choose the section below that best matches your requirements.
👤 I’m an Individual Learner
If you’re completing one of our online training courses, this section provides guidance on:
✔ Creating an account
✔ Logging into your account
✔ Accessing your courses
✔ Completing lessons
✔ Quiz troubleshooting
✔ Downloading your certificate
✔ Technical support
👥 I’m an Employer or Group Leader
If you’re purchasing or managing staff training, this section provides guidance on:
✔ Individual staff accounts
✔ Purchasing Group Training
✔ Adding learners
✔ Assigning courses
✔ Monitoring learner progress
✔ Reports and certificates
✔ Employer support
❓ Frequently Asked Questions
Find quick answers to many of the questions we’re asked most often.
Topics include:
✔ Forgotten passwords
✔ Courses not appearing
✔ Quiz issues
✔ Certificates
✔ Browser compatibility
✔ Mobile learning
✔ Contacting support
👤 Individual Learner Support
Everything You Need to Complete Your Training Successfully
Whether you’re studying as an individual or completing training for your employer, this section will help you access your course, complete your lessons, pass your quiz and download your certificate.
Most learners complete their training without any difficulties, but if you need assistance, the guidance below will help answer the most common questions.
Creating Your FlexiLearnHub Account
Before purchasing a course, you’ll need to create your own FlexiLearnHub account using your name and email address.
Your account allows you to:
✔ Access your purchased courses.
✔ Track your learning progress.
✔ Complete quizzes.
✔ Download certificates.
✔ Return to your training at any time during your access period.
Important: Each learner must have their own individual account. Courses, quiz results and certificates are linked to the account used to complete the training.
Logging Into Your Account
To begin your training, simply log in using the email address and password you used when registering.
Once logged in, visit My Profile & Courses, where you’ll find all the courses assigned to your account.
If you’ve forgotten your password, use the Forgot Password link on the login page to reset it.
Accessing Your Courses
After logging in, your purchased or assigned courses will appear in My Profile & Courses.
Simply select the course you wish to complete and begin learning.
If a recently purchased course doesn’t appear immediately, try refreshing the page or logging out and back in again. If you still can’t see your course, please contact our support team.
Completing Your Training
FlexiLearnHub courses are designed using Linear Progression, meaning lessons are completed in sequence.
To successfully complete your course:
✔ Watch each lesson in full.
✔ Scroll to the bottom of the lesson page.
✔ Click Mark Complete.
✔ Continue to the next lesson.
Once every lesson has been marked as complete, your quiz will automatically become available.
Quiz Not Unlocking?
Your quiz will only become available after every lesson within the course has been completed.
To unlock your quiz:
✔ Watch each lesson until the end.
✔ Scroll to the bottom of the lesson page.
✔ Click Mark Complete.
✔ Repeat this for every lesson in the course.
✔ Ensure the final lesson has also been marked as complete.
Once all lessons have been successfully completed, the quiz will automatically become available.
Tip: If you’ve completed every lesson but your quiz is still locked, try refreshing the page or logging out and back into your account.
Can’t See the “Mark Complete” Button?
If the Mark Complete button isn’t visible, it’s usually because the lesson hasn’t been completed correctly.
Try the following:
✔ Allow the lesson video to play until the very end.
✔ Avoid refreshing the page before the lesson finishes.
✔ Scroll to the bottom of the page after the lesson has finished.
✔ Ensure you have a stable internet connection.
If the button still doesn’t appear, refresh the page and replay the final few seconds of the lesson.
Progress Not Saving?
If your lesson progress doesn’t appear to be saving:
✔ Log out and back into your account.
✔ Refresh your browser.
✔ Clear your browser cache if necessary.
✔ Ensure cookies are enabled.
✔ We recommend using the latest version of Google Chrome, Microsoft Edge or Safari.
Avoid using private or incognito browsing modes, as these can sometimes prevent progress from being stored correctly.
Downloading Your Certificate
Certificates become available automatically once:
✔ Every lesson has been completed.
✔ The end-of-course quiz has been successfully passed.
To download your certificate:
- Log into your account.
- Open the completed course.
- Visit the course completion or quiz results page.
- Select Download Certificate.
If your certificate doesn’t appear, try refreshing the page or logging out and back into your account.
👥 Employer & Group Training Support
Everything You Need to Manage Staff Training
Whether you’re purchasing training for a small team or managing learning across a larger organisation, FlexiLearnHub’s Group Training system makes it simple to assign courses, monitor learner progress and manage staff training records from one central location.
This section explains the different training options available and provides guidance on setting up and managing your Group Training account.
Choosing the Right Training Option
FlexiLearnHub offers two ways to provide training for your staff.
Option 1 – Individual Learner Accounts
Ideal for small teams.
Each learner creates their own FlexiLearnHub account before purchasing or being assigned a course.
This option is suitable when only a small number of staff require training.
Option 2 – Group Training (Recommended)
Ideal for organisations training multiple employees.
Group Training allows employers to:
✔ Purchase multiple learner places.
✔ Add staff members.
✔ Assign training.
✔ Monitor learner progress.
✔ View training records.
✔ Ensure certificates are issued in each learner’s own name.
For most employers, Group Training is the quickest and most efficient way to manage staff learning.
Why Every Learner Needs Their Own Account
Every learner must complete their training using their own individual FlexiLearnHub account.
This ensures:
✔ Learning progress is recorded correctly.
✔ Quiz results are linked to the correct learner.
✔ Certificates are generated in the learner’s own name.
✔ Training records remain accurate for employers.
Important: Staff should never share login details or complete courses using another person’s account, as certificates cannot be transferred once issued.
Setting Up Group Training
After purchasing Group Training, log into your FlexiLearnHub account using the email address you used when placing your order.
“Once your Group Training account has been configured, authorised Group Leaders can access the Team Mgmt & Reporting area to manage learners, assign courses and monitor progress.”
✔ Add learners.
✔ Assign courses.
✔ Monitor learner progress.
✔ View reports.
✔ Manage your organisation’s training records.
Adding learners is simple—just use each employee’s own email address so they receive access to their assigned training.
❓ Frequently Asked Questions
Below are answers to some of the questions we are asked most often. If you can’t find the information you’re looking for, please contact our support team and we’ll be happy to help.
I have forgotten my password. What should I do?
Select Forgot Password on the login page and follow the instructions to reset your password. A password reset email will be sent to the email address registered with your FlexiLearnHub account.
I can’t see my course after purchasing it.
First, make sure you’re logged into the same account used to purchase the course.
If your course doesn’t appear:
- Refresh the page.
- Log out and back into your account.
- Check your purchase confirmation email.
If you’re still unable to access your course, please contact our support team.
How long do I have access to my course?
Your course access period is shown on the individual course page before purchase. During this period, you can log in and return to your training as often as required.
Can I complete my training on a mobile phone or tablet?
Yes. FlexiLearnHub courses are compatible with most modern desktop computers, laptops, tablets and smartphones. For the best learning experience, we recommend using the latest version of Google Chrome, Microsoft Edge, Safari or Firefox.
Can I download my certificate again later?
Yes. Once you have successfully completed your course and passed the quiz (where applicable), you can log back into your account during your access period and download your certificate again if required.
Can I transfer a course to another learner?
No. Courses are linked to the learner’s individual account and cannot be transferred after purchase or completion.
Can members of staff share one account?
No. Every learner must have their own individual FlexiLearnHub account.
This ensures:
- Learning progress is recorded correctly.
- Quiz results remain accurate.
- Certificates are issued in the correct learner’s name.
Do I need to complete the lessons in order?
Yes. Most FlexiLearnHub courses use Linear Progression, meaning each lesson must be completed before moving to the next lesson and unlocking the quiz.
Still Need Help?
If you’re unable to resolve your issue using the guidance above, our support team will be happy to assist.
Please include:
- Your full name.
- The course name.
- A brief description of the issue.
- A screenshot if possible.
Email: info@flexilearnhub.com
WhatsApp Support: Monday–Friday, 9:00am–5:00pm (UK)
We aim to respond within one working day.
WhatsApp support Mon–Fri 9am–5pm (UK).
Please include your full name and course name.
Ready to Start Learning?
Whether you’re looking to develop your own skills or provide professional training for your team, FlexiLearnHub offers a growing library of CPD-accredited and CQC-aligned online courses designed for the care, catering and hospitality sectors.
Explore our courses today and start learning at a time that suits you.