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Course Help & Troubleshooting

Having trouble accessing your lessons, quiz or certificate? Our Help Centre provides guidance to resolve the most common course and technical issues quickly.

Before You Contact Us

Most quiz access issues occur because one or more lessons have not yet been fully completed and marked as complete.

Please check our Help Centre before contacting support, where you’ll find guidance on:

Accessing your courses
Completing lessons
Unlocking quizzes
Downloading certificates
Password and login issues
Group Training support
Common technical problems

Please visit our Course Help & Troubleshooting page using the button below.

WhatsApp Support

Need additional help with your course access or quiz?

WhatsApp support is available Monday–Friday, 9:00am–5:00pm (UK).

Please include your full name and course name so we can assist you more quickly.