GDPR – Privacy policy

Privacy Policy – FlexiLearnHub

Last updated: [01/01/2026]

1. Introduction

FlexiLearnHub is a trading name of ASL Catering Agency Ltd (“we”, “us”, “our”).
We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website www.flexilearnhub.com and our online training services.

2. Who We Are (Data Controller)

Data Controller:
ASL Catering Agency Ltd
Registered in England and Wales (Company No. 10392332)

Trading name: FlexiLearnHub

Registered Office:
Hillcrest House, 143 London Road,
Stockton Heath, Warrington, Cheshire, WA4 6LG

Contact email: info@flexilearnhub.com

3. What Personal Data We Collect

We may collect and process the following personal data:

Name
Email address
Billing address
Payment and transaction details (processed securely by third-party payment providers)
Account login details
Course enrolment and completion records
Certificates issued
Communications sent to us (emails, contact forms)
Technical data (IP address, browser type, device information)
Cookie and analytics data

Course progress records

Assessment and quiz results

Learning activity data

Group training enrolment information (where applicable)

4. How We Collect Personal Data

We collect personal data when you:

Purchase or enrol in a course
Create a user account
Complete quizzes or download certificates
Contact us via email or forms
Browse our website (via cookies and analytics tools)

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract – to provide purchased courses and services
Legal obligation – for accounting and tax purposes
Legitimate interests – to operate and improve our platform
Consent – for cookies and optional marketing communications

6. How We Use Your Personal Data

We use your data to:

Deliver online training courses
Manage user accounts and course access
Issue certificates
Process payments and maintain records
Respond to enquiries
Improve website performance and user experience
Comply with legal and regulatory obligations
Where training is purchased by an employer or organisation, we may process learner information provided by that organisation for the purposes of course enrolment, training management, progress monitoring and certificate administration.

We do not sell or rent personal data to third parties.

7. Cookies and Analytics

We use cookies to improve website functionality and performance.

These may include:

Essential cookies (required for site operation)
Analytics cookies (e.g. Google Analytics)
Performance and preference cookies

You can manage or withdraw cookie consent at any time via your browser settings or our cookie banner.

8. Data Storage and Security

Personal data is stored securely using appropriate technical and organisational safeguards
Data is stored within the UK or with trusted providers that comply with UK GDPR
We retain data only for as long as necessary for its purpose or legal obligations
Training records and certificates may be retained for a reasonable period to allow learners and employers to verify course completion and certification history.

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact: info@flexilearnhub.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Third-Party Services

We use trusted third-party providers to help operate our website and training platform. These may include:

• WooCommerce (e-commerce platform)
• LearnDash (learning management system)
• Stripe (payment processing)
• Google Analytics and Google Search Console
• YouTube (embedded videos where applicable)
• Web hosting and website security providers

These providers process personal data only where necessary to deliver services and operate under appropriate data protection arrangements.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@flexilearnhub.com
Post: ASL Catering Agency Ltd, Hillcrest House, 143 London Road, Stockton Heath, Warrington, Cheshire, WA4 6LG