Course Help & Troubleshooting
The FlexiLearnHub Help Centre provides support for accessing courses, logging into your account, downloading certificates and resolving common learner questions.
Having trouble accessing your lessons, quiz, or certificate? Follow the guidance below to resolve most issues quickly.
Before You Contact Us
Most quiz access issues are caused by lessons not being marked complete.
Please review the guidance below before contacting support.
Assigning Courses to Staff (Important Information for Managers)
If you are purchasing training for staff, it is important that each learner has their own individual account and login.
Courses and certificates are linked to the account used to complete the training. If staff use the manager’s login, certificates will be issued in the manager’s name and cannot be reassigned.
How to Set Up Training for Staff
To ensure certificates are issued correctly, please follow these steps:
⚠️ Important Notice
Courses and certificates are linked to the account used to complete the training.
For staff training, each learner must have their own login.
✔ Option 1: Individual Staff Accounts (Recommended for Small Teams)
- Ask each staff member to create their own account using their name and email address
- Staff can register here: 👉 ( Log In or Register )
- Once accounts are created, courses can be assigned to each individual.
✔ Option 2: Group Training for Teams
If you are training multiple staff members, we recommend using our Group Training options.
This allows you to:
- Add staff members using their email addresses
- Assign courses to each learner
- Track progress and completion
- Ensure certificates are issued in the correct name
👉 View Group Training options here ( Group for Training 3 or more employees )
Important
- Do not share login details between staff
- Each learner must complete the course using their own account
- Certificates are automatically generated using the logged-in user’s name
Need Help Assigning Training?
Need Help Assigning Training?
If you have already purchased a course and need help assigning it to staff, please contact us and we will assist you.
Quiz Not Unlocking?
FlexiLearnHub courses operate in Linear Mode.
This means every lesson must be completed in order before the quiz becomes available.
To unlock your quiz:
• Play each lesson video fully to the end
• Scroll down
• Click the “Mark Complete” button
• Repeat for every lesson
• Ensure the final lesson is also marked complete
The quiz will unlock once all lessons show as completed.
“Mark Complete” Button Not Showing?
This usually happens when:
• The video has not fully finished
• The page was refreshed early
• Internet connection dropped
Solution:
• Replay the video to the final seconds
• Do not skip ahead
• Scroll down after playback
• Click Mark Complete
Progress Not Saving?
Try the following:
• Log out and log back in
• Clear browser cache
• Use Google Chrome
• Avoid private/incognito browsing
• Ensure cookies are enabled
Certificate Not Generating?
Certificates are available only after:
• All lessons are completed
• The quiz has been passed
If the certificate does not appear:
• Log out and log back in
• Revisit the quiz results page
Contact Support
Still Need Help?
If your issue is not resolved, please contact us:
Please email:
Include:
• Your full name
• Course name
• Description of issue
• Screenshot (if possible)
We aim to respond within 24 hours (Mon–Fri).
WhatsApp support Mon–Fri 9am–5pm (UK).
Please include your full name and course name.
